Terms & Conditions

Welcome to Prestige Stjerne Limousine. These Terms and Conditions govern all executive ground transportation, airport transfers, hourly chauffeur services, and private excursions provided by our company. By placing a booking or quote request, the client accepts and agrees to be legally bound by these terms:

1. Operator Details & Scope of Service

   Services are operated and billed by:

   Prestige Stjerne Limousine
   Danish Central Business Register (CVR): DK46566521
   Operating Address: Galgebakken Neder 902, 2620 Albertslund, Denmark
   Contact Phone: +45 30 48 99 08 | Email: info@prestigestjerne.com

2. Bookings & Contract Formation

   Reservations submitted via our online booking engine, email, or WhatsApp constitute an offer by the client. A legally binding contract is established only when Prestige Stjerne Limousine issues a formal confirmation email containing an assigned Booking Reference Code (e.g., PSL-XXXX-XXXX). We reserve the right to decline booking requests subject to vehicle availability, road closures, or operational constraints.

3. Pricing, Taxes & Payment Terms

   All service rates are calculated and quoted based on destination route, duration, and vehicle class:

   • Currency & VAT Exemption (Momsfri): Rates are quoted in Euros (EUR) or Danish Kroner (DKK). In accordance with Danish VAT legislation (Momslovens § 13, stk. 1, nr. 15), commercial passenger transport services (personbefordring) are exempt from Danish VAT (moms). The price quoted is the complete final price for the specified service.
   • Inclusive Fixed Excursion Costs: Stated route pricing for dedicated transit routes (such as cross-border travel across the Øresund Bridge to Malmö or travel over the Great Belt Bridge to Billund) includes standard bridge tolls and highway fees.
   • Route Alterations & Overages: Hourly services include 20 kilometers per booked hour. Additional distance, extra unscheduled intermediate stopovers, or route extensions requested during transit will be billed at standard supplementary hourly or mileage rates.
   • Payment Method: Payment must be cleared prior to dispatch via our secure digital payment processing channels, unless corporate credit billing terms have been established in advance.

4. Cancellations, Amendments & No-Shows

   Because vehicles and executive chauffeurs are allocated exclusively for your itinerary, the following cancellation policy applies:

   • More than 24 Hours Notice: Free cancellation with a 100% full refund.
   • Between 12 and 24 Hours Notice: Eligible for a 50% refund (50% late cancellation fee retained).
   • Less than 12 Hours Notice or No-Show: Charged at 100% of the total booking value. A client is classified as a "No-Show" if they fail to arrive within 60 minutes for airport pickups (or 15 minutes for standard city addresses) without contacting the operations desk.

5. Waiting Time & Flight Monitoring Allowances

   We provide generous complimentary waiting allowances to ensure hassle-free arrivals:

   • Copenhagen Airport (CPH) Transfers: 60 minutes complimentary waiting time from the actual flight landing time. We track commercial flight telemetry in real time; if your flight lands early or late, your chauffeur arrival adjusts automatically.
   • Non-Airport Transfers (Hotels, Residences & Offices): 15 minutes complimentary waiting time past the scheduled pickup time.
   • Excess Waiting Time: Waiting time beyond these complimentary thresholds is billed in 15-minute increments at the standard hourly chauffeur rate.

6. Luggage Capacity & Vehicle Specifications

   Passengers must ensure their luggage and group size align with the reserved vehicle specifications. Our luxury Mercedes-Benz fleet accommodates up to 6 passengers and 6 large luggage bags. We reserve the right to decline transport of items or bags that exceed safe vehicle loading limits or compromise vehicular safety.

7. Passenger Conduct, Vehicle Care & Cleaning Fees

   Smoking, vaping, the consumption of non-authorized illicit substances, and hazardous behavior are strictly prohibited in all vehicles. The primary booking contact bears full financial liability for damages caused by members of their traveling party:

   • Specialist interior deep cleaning necessitated by liquid spills, food soiling, or illness will incur a sanitization fee of no less than €250 (DKK 1,850) plus actual valet cleaning invoices.
   • Physical vehicle damage to interior trim, screens, or upholstery will be billed at authorized Mercedes-Benz repair rates.

8. Subcontracting & Vehicle Substitution

   Prestige Stjerne Limousine strives to fulfill every itinerary with our primary fleet. In the rare circumstance of sudden mechanical failure, logistical emergency, or unavoidable schedule conflicts, we reserve the right to supply a replacement luxury vehicle of identical or superior standard, or engage a licensed partner chauffeur company, with no change in your agreed rate.

9. Force Majeure & Limitation of Liability

   While our chauffeurs calculate routes dynamically and prioritize absolute punctuality, Prestige Stjerne Limousine cannot be held financially liable for delays, missed connections, or canceled flights resulting from events beyond our direct control. This includes extreme weather events, severe motorway closures, police checkpoints, bridge closures, airport security delays, or force majeure occurrences.

10. Governing Law & Legal Jurisdiction

    These terms, contracts, and any disputes arising out of our executive services are governed exclusively by the laws of the Kingdom of Denmark. Any legal dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the City Court of Copenhagen (Københavns Byret).