Booking & Quote FAQ

Simply fill out our online booking form with your service details (pickup/dropoff locations, date, time, and any preferences). You'll receive a formal quote via email typically within minutes.

We require:

• Pickup and dropoff locations (hotel, private residence, CPH airport, cruise terminal, or corporate address)
• Preferred date and time
• Passenger count (up to 6 guests per vehicle)
• Any special requests (child seats, preferred beverages, intermediate stopovers)
• Your contact details

Both options are available! You can request a quote to review first, or proceed directly with a booking if you prefer. Either way, our team will confirm availability and finalize all details with you.

No. All pricing shown in your quote is final—there are no hidden fees or booking charges.

Here's our process:

1. Your request is received and validated by our dispatch operations desk.
2. We check vehicle and chauffeur availability for your requested date and time.
3. You'll receive a detailed quote email with pricing breakdown, vehicle details, and next steps.

Most quotes are generated and sent within 5–15 minutes of submission. If we need to verify multi-vehicle or complex cross-border logistics, we'll contact you within a few hours.

If your requested time overlaps with an existing booking, our operations team will contact you within 24 hours to discuss alternative times or confirm the booking if capacity permits.

Yes, quotes are typically valid for 48 hours from the time of issuance. After that, please submit a new request to receive updated pricing and confirmed availability.

To proceed with your booking, simply approve the quote. Payment details will be securely sent to you. Once payment is confirmed, your reservation is finalized and you'll receive a confirmation with all booking details.

We accept all major secure digital payment methods: MobilePay, Visa, Visa Dankort, Mastercard, Klarna, Paylink, Apple Pay, Google Pay, and direct bank transfers. Details will be provided in your quote email.

Yes! Contact our operations team at info@prestigestjerne.com or call +45 30 48 99 08. Cancellation and modification policies will be detailed in your confirmation email.

We operate an all-electric, zero-emission luxury fleet led by the Mercedes-Benz VLE300. Each vehicle comfortably seats up to 6 passengers with dedicated room for 6 large luggage bags. We charge no extra fees for standard luggage.

We provide 24/7 coverage across Greater Copenhagen, Zealand, and the Öresund Region. Key routes include:

• Airport Transfers (CPH Kastrup): Direct VIP pickup with automated flight tracking to central hotels (Hotel D'Angleterre, Villa Copenhagen, Nimb).
• Corporate Corridors: Seamless executive transfers connecting Copenhagen to Hellerup, Ballerup, and Kongens Lyngby.
• Cruise Terminals: Langelinie Pier and Oceanquay (Oceankaj) direct transfers.
• Cross-Border: Non-stop VIP travel across the Öresund Bridge to Malmö and Southern Sweden.

We quote in both currencies for your convenience. The final currency for payment will be confirmed in your quote.

Our quotes are all-inclusive and include:

• Professional VIP chauffeur service
• Vehicle premium
• Tolls (where applicable, such as Öresund Bridge or Great Belt Bridge)
• Night surcharges (if applicable)

Premium add-ons (child seats, preferred beverages, stopovers) are clearly itemized in your quote.

Yes, we apply a night surcharge for pickups between 10 PM and 6 AM, and on Sundays, to reflect premium service availability. This will be itemized in your quote.

Our hourly service includes a professional chauffeur and luxury electric Mercedes-Benz vehicle for your specified duration. Perfect for sightseeing, shopping, or corporate roadshows. You direct the itinerary—we handle the driving.

Our hourly chauffeur service is based on a minimum 2-hour rental. Exact pricing is provided in your customized quote based on your specific requirements and itinerary duration.

Absolutely! Once your chauffeur arrives, you have complete flexibility to adjust stops and routing as needed during your booked rental window.

Check your spam/junk folder first. If you don't see it within 15 minutes, contact us immediately so we can resend or troubleshoot.

Yes! Please include your specific requirements in the booking form or contact us directly. Our team specializes in personalized VIP service.