Data Protection & Privacy Policy

Prestige Stjerne Limousine ("we", "us", "our") is dedicated to upholding the highest standards of confidentiality, transparency, and data privacy. This Policy explains how we collect, process, and safeguard your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament (General Data Protection Regulation / GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).

1. Data Controller Identity

   The legal entity responsible for the processing of your personal information is:

   Prestige Stjerne Limousine
   CVR Number (Danish Business Reg.): DK46566521
   Registered Address: Galgebakken Neder 902, 2620 Albertslund, Denmark
   Primary Telephone: +45 30 48 99 08
   Data Protection Inquiries: info@prestigestjerne.com

2. Categories of Data We Collect

   We process only personal data strictly necessary to fulfill your chauffeur reservations, answer inquiries, and satisfy statutory tax and business accounting duties:

   • Identity & Contact Details: Full name, corporate entity (if booking on behalf of a company), billing address, email address, mobile phone, and WhatsApp contact numbers.
   • Chauffeur Itinerary Details: Pickup and drop-off addresses, flight numbers, airline carrier names, terminal locations, preferred routes, stopover coordinates, and operational preferences (such as child booster seats or onboard refreshments).
   • Financial & Transaction Logs: Transaction timestamps, unique booking reference codes, fare totals, and payment status. We never store credit card numbers, CVVs, or cardholder credentials on our local servers; payments are processed directly via PCI-DSS compliant third-party gateways.
   • Technical & Telemetry Data: IP address, device type, browser metadata, and consent tokens managed via our Cookiebot framework.

3. Lawful Bases for Processing (GDPR Article 6)

   We process your data strictly under recognized legal bases:

   • Performance of a Contract (Article 6(1)(b)): Processing necessary to dispatch your chauffeur, confirm routes, provide flight-tracking arrivals, and complete your booked journey.
   • Legal Obligation (Article 6(1)(c)): Retaining invoices, fare receipts, and business transaction records in strict accordance with the Danish Bookkeeping Act (Bogføringsloven).
   • Legitimate Interests (Article 6(1)(f)): Maintaining vehicle security, preventing fraudulent chargebacks, and ensuring seamless executive dispatch coordination.
   • Consent (Article 6(1)(a)): Utilizing optional analytics or performance cookies, which you can modify or withdraw at any time via the cookie declaration panel below.

4. Sub-processors & Data Transfers

   We do not sell, rent, monetize, or trade your personal data. We disclose operational details only to vetted service providers bound by Data Processing Agreements (DPAs):

   • Operational Dispatch & Webhooks: Zapier Inc. (data transfer safeguarded via Standard Contractual Clauses and Data Privacy Framework).
   • Security & Edge Infrastructure: Cloudflare Inc. for DDOS mitigation, DNS routing, and edge SSL encryption.
   • Consent Architecture: Usercentrics A/S (Cookiebot) to preserve user consent selections.

5. Data Retention Policy

   We retain your personal data only as long as operationally or legally necessary:

   • Invoices & Accounting Records: Stored for 5 full financial years to comply with the Danish Bookkeeping Act (Bogføringsloven), after which they are securely deleted.
   • Trip Dispatches & Passenger Itineraries: Routine flight numbers, pickup locations, and temporary passenger notes are archived and purged 90 days after the completion of the service.
   • Unconfirmed Booking Inquiries: Purged from operational databases after 30 days.

6. Your Rights Under the GDPR

   As a data subject, you hold statutory rights enforceable without fee:

   • Right of Access (Article 15): Request a copy of all personal records we hold regarding your profile.
   • Right to Rectification (Article 16): Correct inaccurate or incomplete contact or routing information.
   • Right to Erasure (Article 17): Request deletion of your data when no longer needed for our contract or statutory legal records.
   • Right to Restrict Processing (Article 18) & Portability (Article 20): Restrict how your data is evaluated or request its transfer in a structured, readable format.

   To exercise any of these rights, email our team directly at info@prestigestjerne.com. We reply to verified data requests within 30 days.

7. Right to Lodge a Complaint

   If you believe your personal data has been handled inconsistently with EU or Danish data protection regulations, you have the right to lodge a complaint with the Danish supervisory authority:

   Datatilsynet (Danish Data Protection Agency)
   Carl Jacobsens Vej 35, DK-2500 Valby, Denmark
   Telephone: +45 33 19 32 00 | Web: www.datatilsynet.dk

8. No Automated Profiling

   Prestige Stjerne Limousine does not perform automated decision-making or behavioral profiling to establish travel pricing or restrict access to services.

9. Cookie Declaration & Tracking Technologies

   We use cookies and similar mechanisms to ensure system security, maintain our reservation workflow, and respect your privacy choices. Below you can inspect active cookies, update your preferences, or withdraw consent at any time: